The 24/7 Community Desk & Role Sync — Deploy for Your Web3 Team | Spellbook | Spellbook by The Web3 Wizard
Community OperationsReady to deployv1.0 · updated 15 Oct 2026
The 24/7 Community Desk & Role Sync
Resolves member questions 24/7 and syncs on-chain token/NFT roles instantly without mod burnout.
Delivery SLA48h / 72h
Delivery modelManaged & one-off
PricingFixed package
EscalationNamed human routing
The problem it solves
Repeated questions about tokens, dates, and links bury important discussions, while delayed role-sync frustrates loyal holders. Your team burns time on repetitive tickets instead of building relationships.
Handles recurring member questions from an approved knowledge base, guides new arrivals through onboarding steps, and escalates anything outside its scope to a human — without making things up.
Who it's for
Web3 community teams fielding daily repetitive questions
DAOs and protocols with active Discord or Telegram communities
Small teams without the headcount for 24/7 moderation
Capabilities
Answers from an approved knowledge base
Tags and routes unanswered questions
Guides members through onboarding steps
Escalates edge cases to a named human
Explicit limitations
What this agent deliberately does not do — so there are no surprises after purchase.
Answers only from approved sources
Does not ban or remove members
No financial, legal or security advice
Supported integrations
DiscordTelegramNotion
Deployment targets: Discord · Telegram
What you provide
Scoped, revocable credentials and configuration. Never private keys or seed phrases.
Approved knowledge base export
Scoped bot token
Named escalation contact
What's included in setup
Knowledge base ingestion
Escalation routing
Operations runbook
Technical deliverables
Concrete production-grade artifacts built, configured, and verified for your deployment.
Custom agent service with Discord.js & Grammy bot integrations adapted to your preferred stack
Vector knowledge base indexing protocol documentation, FAQs, and tokenomics
Moderator escalation dispatch webhook with context summaries
Production deployment configurations tailored to your agreed runtime (Docker, systemd, cloud VM, or serverless)
Operational runbook covering prompt tuning, rate limits, and token replenishment
Workflows & execution pipeline
Included automated steps and event-handling pipelines.
Multi-channel FAQ query resolution with source citations
Sentiment and spam classification with automatic quarantine
Human-in-the-loop escalation to designated moderator channel
Daily activity and unanswered query digest
Testing & acceptance criteria
Specific verification tests your engineer conducts before handover.
95%+ accuracy on 50 synthetic community FAQ prompts against protocol docs
Sub-2-second response latency on Discord and Telegram test threads
Verified escalation alert delivery to private moderator channel on flagged keywords
Zero private key / seed phrase leakage under adversarial prompt injection tests
Documentation & handover assets
Everything provided for your team to understand, inspect, and operate.
Full private code repository with source, integration adapters, and deployment assets
.env.example containing all required API keys, token placeholders, and channel IDs
Agreed before delivery, so nothing is implied that has not been confirmed in writing.
Included usageOne community workspace, knowledge base of agreed size
Usage limitsMessage volume limits agreed before delivery; no unlimited usage is offered
Support scopeDeployment support and agreed maintenance window
Delivery clockThe 48h (managed) / 72h (one-off) delivery clock begins when your engineer confirms your setup credentials and target environment.
Delivery & pricing
Managed AgentWe host, configure, monitor and maintain the agent within agreed limits.
One-time setup fee$1,800plus $450 / month
Setup SLA: 48h
Hosting on managed infrastructure
Configuration and tuning
Monitoring and maintenance
Agreed support window
One-Off AgentWe build, configure and test the agent, then hand over the deployment.
Questions before you deploy
Answers on deployment, credentials, pricing and support are in the help centre. If something is still unclear, ask us directly — there is no sales call required.