Customer & Developer SupportReady to deployv1.0 · updated 15 Oct 2026

The 24/7 Web3 Dev & User Support Desk

Autonomously debugs transaction failures, wallet connection issues, and protocol questions around the clock.

Delivery SLA48h / 72h

Delivery modelManaged & one-off

PricingFixed package

EscalationNamed human routing

The problem it solves

Every time a user has a failed swap or a partner developer hits an SDK error, your core developers get pulled into support tickets. Response times slip, integrators stall, and team focus is destroyed.

Answers approved FAQs from your knowledge base, asks reporters for the environment details and reproduction steps your team needs, organises incoming requests by type, and escalates anything it cannot resolve to a human.

Who it's for

Web3 products with a support queue receiving repeated questions
Developer tools teams fielding integration and setup questions
Protocols handling wallet, transaction, or network support requests

Capabilities

Answers approved FAQ content
Collects diagnostic information
Organises and categorises requests
Escalates to a named human

Explicit limitations

What this agent deliberately does not do — so there are no surprises after purchase.

Limited to approved answers
Does not resolve account or access issues
No commitment on response times

Supported integrations

ZendeskLinearSlackDiscord

Deployment targets: Zendesk · Linear · Slack

What you provide

Scoped, revocable credentials and configuration. Never private keys or seed phrases.

FAQ or help-centre source
Scoped helpdesk token
Escalation route

What's included in setup

Content ingestion
Intake configuration
Escalation routing

Technical deliverables

Concrete production-grade artifacts built, configured, and verified for your deployment.

Multi-platform support bot integrating with Discord Tickets, Zendesk, and Telegram
Real-time EVM transaction status inspector decoding revert reasons and pending nonce bottlenecks
Tier-1 automated diagnostic agent with knowledge retrieval over protocol troubleshooting guides
Runtime service with secure session storage and rate limiting adapted to your tech stack
Support desk runbook with escalation rules and sensitive token blocklists

Workflows & execution pipeline

Included automated steps and event-handling pipelines.

User submits ticket with transaction hash or wallet issue description
Automated RPC lookup decodes transaction receipt, gas price, and revert reason
Tailored diagnostic response providing exact steps (e.g., speed up tx, switch RPC, reset nonce)
Seamless ticket transfer to human support engineer when issues exceed Tier-1 scope

Testing & acceptance criteria

Specific verification tests your engineer conducts before handover.

Accurately decodes revert reasons for 25 common smart contract errors (out-of-gas, slipage, allowance, require)
Sub-3-second transaction lookup latency across supported EVM networks
Seamless escalation handoff to human support channel with complete diagnostic context
Strictly read-only RPC calls with zero user private key prompts

Documentation & handover assets

Everything provided for your team to understand, inspect, and operate.

Private GitHub repository with bot code, ABI revert decoders, and ticket platform connectors
API configuration guide (.env.example) for ticketing platforms and RPC providers
Custom knowledge base markdown templates for protocol-specific FAQs
30-day engineer coverage for adding custom contract error decoders

Infrastructure & API cost ownership

Explicit commercial boundaries — zero surprise infrastructure charges.

LLM & Inference APICustomer provides OpenAI/Anthropic API key for one-off; included in managed plan.

RPC & Data FeedsCustomer provides public or private RPC endpoints for target chains.

Hosting & ComputeCustomer deploys service on their own infrastructure for one-off; fully managed by Spellbook.

One-off build vs. Managed service

Compare delivery models to determine which fits your team's engineering capacity.

One-Off Handover

Source code, test suites, and deployment manifests handed over to client dev team.

Setup SLA: 72 hours · 30-day coverage included

Managed Service

Spellbook maintains RPC endpoints, updates diagnostic rules, and ensures 99.9% bot availability.

Setup SLA: 48 hours · Ongoing hosting, monitoring & maintenance

Scope and commercial boundaries

Agreed before delivery, so nothing is implied that has not been confirmed in writing.

Included usageOne support surface

Usage limitsTicket volume limits agreed before delivery

Support scopeConfiguration support during the agreed window

Delivery clockThe 48h (managed) / 72h (one-off) delivery clock begins when your engineer confirms your setup credentials and target environment.

Delivery & pricing

Managed AgentWe host, configure, monitor and maintain the agent within agreed limits.

One-time setup fee$1,600plus $400 / month

Setup SLA: 48h

Hosting on managed infrastructure
Configuration and tuning
Monitoring and maintenance
Agreed support window

One-Off AgentWe build, configure and test the agent, then hand over the deployment.

Questions before you deploy

Answers on deployment, credentials, pricing and support are in the help centre. If something is still unclear, ask us directly — there is no sales call required.

Read the help centre How deployments work